Refund policy

We hope you love your Studio Nara pieces. If something isn't quite right, we're here to help.

Returns & Exchanges

We accept eligible change-of-mind returns and size exchanges within 7 days of receiving your order, subject to the following conditions:

Items must be unworn, unwashed, and in their original condition.
Original tags must remain attached.
Items must be free from stains, perfume, alterations, or damage caused after delivery.
Proof of purchase is required.

All change-of-mind returns and exchanges are subject to inspection and approval.

Non-Returnable Items

For change-of-mind requests, the following items are not eligible:

Intimate apparel and undergarments
Items clearly marked as final sale
Items that have been worn, washed, altered, or damaged after delivery

These exclusions do not affect your statutory consumer rights.

Incorrect or Defective Items

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible, preferably within 48 hours of delivery.

Kindly provide your order number, a description of the issue, and clear photographs.

We will assess the issue and provide an appropriate remedy in accordance with applicable Malaysian consumer protection laws. Your statutory rights are not limited by our 7-day change-of-mind return window.

Return Shipping Fees

For change-of-mind returns or size exchanges, return shipping costs are borne by the customer.
For incorrect or defective items, Studio Nara will cover reasonable return shipping costs where applicable.

Please contact us before returning any items.